Intuit HelpIntuitHow to contact ProSeries for help
by Intuit•40• Updated about 2 hours ago
In observation of Labor Day, all Support channels will be closing early on Friday, August 29 and closed on Monday, September 1st. See Holiday Hours of Operation below for more information.
| What are you looking for? | Contact | Hours |
|---|---|---|
| Trending topics | Hot topics for ProSeries | 24/7 |
| Find help answers and request a phone callback | Digital Assistant | Assistant is available 24/7 by using the Ask button in your ProSeries software, but callbacks are available during operating hours below. |
| Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link | 1-800-434-6818 | See hours of operation below. |
| To purchase or renew your ProSeries product | 1-844-818-3676 | Monday - Friday, 6:00 AM — 3:00 PM (PT). |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Hours of operation
| Regular hours of operation | Open | Close |
| Monday through Friday | 6:00 AM | 5:00 PM |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Holiday hours of operation
| Holiday | Open | Close |
|---|---|---|
| Friday before Labor Day Friday, August 29, 2025 | 6:00 AM | 3:00 PM |
| Labor Day Monday, September 1, 2025 | Closed | Closed |
| Columbus Day Monday, October 13, 2025 | 6:00 AM | 6:00 PM |
| Veteran's Day Tuesday, November 11, 2025 | 6:00 AM | 5:00 PM |
| Day before Thanksgiving Wednesday, November 26, 2025 | 6:00 AM | 3:00 PM |
| Thanksgiving Day Thursday, November 27, 2025 | Closed | Closed |
| Day after Thanksgiving Friday, November 28, 2025 | Closed | Closed |
| Christmas Eve Wednesday, December 24, 2025 | Closed | Closed |
| Christmas Day Thursday, December 25, 2025 | Closed | Closed |
| Monday, December 29, 2025 | 6:00 AM | 3:00 PM |
| Tuesday, December 30, 2025 | 6:00 AM | 5:00 PM |
| New Years Eve Wednesday, December 31, 2025 | 6:00 AM | 3:00 PM |
| New Year's Day Thursday, January 1, 2026 | Closed | Closed |
| Friday before Martin Luther King Jr. Day Friday, January 16, 2026 | 6:00 AM | 3:00 PM |
| Martin Luther King Jr. Day Monday, January 19, 2026 | Closed | Closed |
| President's Day Monday, February 16, 2026 | 6:00 AM | 6:00 PM |
| Friday before Memorial Day Friday, May 22, 2026 | 6:00 AM | 3:00 PM |
| Memorial Day Monday, May 25, 2026 | Closed | Closed |
| Day before Juneteenth Thursday, June 18, 2026 | 6:00 AM | 3:00 PM |
| Juneteenth Friday, June 19, 2026 | Closed | Closed |
| Independence Day (Observed) Friday, July 3, 2026 | 6:00 AM | 3:00 PM |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Digital Assistant
Don't want to wait on hold? Use the ProSeries Digital Assistant, located inside ProSeries by selecting the orange Ask button.
Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number.
You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours.
Additional information:
- If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
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