Intuit HelpIntuitLacerte cancelation, refund, and upgrade requests
by Intuit•1• Updated 2 months ago
Review the information below regarding cancelation, refund, and upgrade requests.
| Customer Type | Type of Purchase | Action Requested | Policy Regarding Cancelation, Refund, and Upgrades |
| New Customer (1st-year customer) | New Products | Cancel, Refund, and Upgrade | Please contact the Acquisition Agent that sold you the product. If you are unsure of who your agent is, please contact the Sales team at 800-765-7777. |
| Renewal customer | New Products | Cancel/Refund | For new Lacerte tax products only, cancelation or refund must be requested within 5 business days of product licensing. For new Lacerte workflow solutions, refund requests must be made within 30 days of purchase. |
| Renewal customer | Renewal Products | Cancel/Refund | Customers who renew early may cancel their order for a full refund before the first Lacerte software release date, which is around November 1st. Customers who renew after the product release date have 5 business days from order placement to request a refund. |
| Renewal Customer | Change of Products | Downgrade | A downgrade is allowed prior to renewing. Discounts will apply only if the order is placed within the early renewal period for the requested product. |
| Renewal Customer | New Products | Upgrade | Full price will be charged for the upgrade package based on current promotions (no discounts will apply). The original order will be refunded at the time of the upgrade. REP charges previously incurred are not refundable and can not be credited to your upgrade. |
Processing time for refunds:
- Credit and debit card orders - refunds are typically applied to the credit or debit card account within 1-2 business days from the time your request is received at Intuit.
- Electronic check - refunds are typically applied to the checking account within 7-10 days.
- Paper check orders - refunds are typically applied to the checking account within 2-4 weeks.
Refunds are processed using the billing method from the initial order/payment. Once Intuit processes the refund, the issuing company will handle disbursement.
If you need additional assistance, refer to How to contact Lacerte for help with Customer Service contact information.
Sign in now for personalized help
Ask questions, get answers, and join our large community of Intuit Accountants users.
More like this
