Lacerte Tax 24 columns disappearing

Has anyone encountered this problem recently in Lacerate 24 where, while working, an error pops up, and then if you close the error, the columns in the client section vanish, leaving a blank page until you reopen the column manager, re-add all the columns, and then everything appears as normal again until the issue happens once more.

 

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Kathi_at_Intuit
‎09-30-2025 11:15 AM
‎09-30-2025 11:15 AM

Hi @cpat,

Welcome to the community and thanks for posting your first question! Just a quick heads-up—this board is meant for diagnostics you’d see on the Diagnostics tab in Lacerte. For general questions and peer-to-peer help, you’ll want to post in the Lacerte Tax Discussion board instead. If you haven’t already, we also recommend reaching out directly to Lacerte Support. They’ll be able to assist you further with this issue.

Glad to have you here, and looking forward to seeing more of your posts!