Lacerte 2020 through 2022 won't open

I went to open 2022 and it won't open, it said it detected 2017 through 2022 on my computer and they all had to be updated. So, I updated all of them and now 2017 - 2019 work fine. 2020 taxes me to the screen that says Set-up or Sign In. It won't let me sign in. I can't even find 2021 and it still won't let me use 2022. I've tried using the Hub and it still doesn't work. HELP!

abctax55 · ‎12-04-2023

Have you rebooted?

ginamarie7 · ‎12-04-2023

Like about 200 times, soft reboot and hard reboot.

George4Tacks · ‎12-04-2023

Did you try the Websetup/FORCE the Force will usually fix everything. If this fails - CALL SUPPORT

ginamarie7 · ‎12-05-2023

Will the websetup/force screw up my tax returns that have already been done? I hesitated to use that one only because we've already done those years and I didn't want it to act like we just installed it.

George4Tacks · ‎12-05-2023

NO! Your data is not changed when you do a FORCE install. It just fixes program files.

ginamarie7 · ‎12-05-2023

Yes well Thank You because that worked. I had to do it to 2020, 2021 and 2022 and now they're all back working that I can tell. So thank you again for your suggestion. Have a great day!

Gina