I called customer support last week and then again yesterday (1/28).  Was on the phone over 2 hours and was told to call  Right Networks ( because I am cloud based) as since the local EIT was released must be something wrong with software.  Called Rightnowars and was told I had to call back to Lacerte Customer Support.  I did and was on the phone for another 2 1/2 hours.  Finally they said the form was not released and that their website saying it was  incorrect.   I asked who to speak to because if their website it was released and it is not who is working on getting it released?

Almost every return that I prepare has the local return and can not complete anything unless I print form from local tax bureau and manually fill it out.   It does seem like that it should be an easy fix as the form does not change from year to year.  Who do I reach out to.  Normal Customer Support said they can not help me when I ask about when it will be released.  

Anybody have any idea on who to call to escalate this problem?