I have posted this before and this might not be the best place to post it again, but I'm still absorbing the Executive Order that every prime number squared, minus 1, must be a multiple of 24.
I don't have any Standard Clients, so I don't send them Standard Cover Letters. I have about 8 semi-custom letters in my word-processing program, which is always open when I am running ProSeries. They are all on my letterhead and there are different versions based on whether the federal or state return shows a refund or balance due. I can also add a paragraph of comments or special instructions or random thoughts about the state of world affairs. The second page of the letter, which I don't always use, is an invoice that shows how much they owe and whether they have already paid.
This probably adds a couple minutes to each return. Back in the days when I was doing 8 or 10 a day, I got home 15 minutes later so that my clients didn't get some off-the-shelf generic verbiage designed by a company that makes most of its money from TurboTax. Also, it helps that I know how to spell. Won the state spelling bee a long time ago, when the population of the state was much less.
Now that I'm aiming for 2 or 3 returns a day, you can point out that I'm wasting five minutes, just to look more professional. At least the clients keep coming back. I think they like me.
And by the way, that prime number edict doesn't apply to 2 and 3.