Hi Samuel - I received the message - not sure what the CAN number is and how to share it. However, please contact me (info is in Lacerte data and if necessary, I can share it here) and I would be happy to give you access to the system and everything you need - this is a huge problem for me and would like to be able to get on with the work. Moreover, looks like there are many users experiencing these issues so thank you for helping.