PDF printer is not working properly, system freezing and issuing an exception error. I tried repairing with Lacerte Tool Hub and it got worse - received a message saying the printer is missing  - the famous Error 41, many users are mentioning it.

I had a hard time finding  a rep to help me remove and reinstall the printer but I am back to square 1 - I receive the exception error. 

I was told Lacerte is investigating the situation - does anybody have an idea why this is happening and what we can do to fix it? Practically I cannot use the software and we are end of February.

Thank you for the help!