I use hosting of LaCerte through Right Networks.  This AM, the computer and screen worked well.  I shut down about mid-Afternoon but when I logged back in, my icon for 21 is missing.  When the program was on my computer, I could go "under the hood" and re-start the program.  How can I get the 21 program running?  It is a long time before support is open tomorrow.  Any help?