About accessing data after cancellation

When you cancel your subscription, your access to the hosting service will continue through the current billing cycle, and will terminate on the next billing date. Upon termination, you will have access for 15 days to retrieve your data from the hosted environment.

How to download your data

Manual method

You can manually download your data from the Right Networks environment to your desktop or local server using two recommended steps.

1. Locate your data. From there, compress it into a single ZIP file.
   • See the following links for information on where to find Lacerte or ProSeries data:
     • Lacerte
     • ProSeries
2. Copy the newly created ZIP file to your local desktop, unpack and then restore the data files to the desired location.

Assisted method

If you would like assistance to download your data, please contact a Hosting expert to ensure all of your data is downloaded successfully.

• To speak with a Lacerte hosting expert, please give us a call at 1-800-933-9999
• To speak with a ProSeries hosting expert, please give us a call at 1-800-434-6818, followed by pressing for Systems Support.