"we are just people looking to find some kind of answer to a serious problem that is unique only to us"

Which is why the Real Help can be found at these other links:

https://ttlc.intuit.com/community/turbotax-support/help/03/313

https://www.ssa.gov/

https://www.irs.gov/coronavirus/economic-impact-payment-information-center

When you get lost and someone offers to redirect you and help you succeed, it doesn't really make sense to burn them on your way out.