NMI.... I have two clients I'm currently working on.

1)  12 (!) emails since Sat a.m. (Sunday doesn't count, it was Super Bowl 😉 to try to get her to find out/provide ONE Form 1099-R that she had last year (and no, it wasn't marked as a total distribution.

She then sends a brokerage statement from LPL - it has dividends and stock sales shown.  LAST page shows interest income of $ 100.  BUT there's no F 1099-INT included ?!?!?!

2) 9 (!) emails in three days to try to get him to comprehend that I need the three brokerage statements.  She sent everything but the kitchen sink, including some bizarre statement of account showing actual gross holdings of the mutual funds that Commonwealth has her invested in.

Multiple emails/phone calls thru-out the year with those 'just a quick question' scenarios.  

So, my point... these clients will be billed, a LOT, for the babysitting required.  THAT won't be reflected/shown by just looking at the final tax returns.   $ 850 sounds high... but there may be 'more to the story'.  

Altho the above facts likely don't apply to HRB - unless it's one of those open all year.

/off my soap box now 🙂