For tax years 2021 & 2022, ARPA temporarily expanded eligibility for the premium tax credit by eliminating the rule that a taxpayer is not allowed to take the credit if the household's income is above 400% poverty line.
Proconnect allows the credit if I input unemployment income, so there are no additional issues that would disqualify the client. I spoke with the help desk, and they concluded that it must be another requirement, but I am concerned it's a programming issue rather than a misunderstanding of tax guidance.
If anybody has any ideas, let me know what you think. Thanks!