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@QKbookkeepingservices wrote:

 I have just spent an hour and half on phone with Intuit payroll and didn't get this resolved. 

Unless the employee marks Exempt....there will be Fed WH taxes taken out until they reach their cap!  

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Have you checked the withholding tables and calculations to see if the program is doing it wrong?  If not, why would you call Intuit for something that might be correct?  If the client is not having enough tax withheld, it is quite likely the W-4 is either not filled out correctly or was entered incorrectly.

I don't understand that last thing you said.  I thought you were complaining they weren't taking out enough tax, but then that last part seems to indicate you don't want ANY tax withheld.