🤣 and 😭

Today I learn they are losing faxes. They had no record of a letter of disagreement I faxed in December 2020 re: a matching notice. I have the fax confirmation saying it went through. Taxpayer (86  year old woman) got a Notice of Deficiency today. No intervening correspondence. I had expected them to say they got the letter but hadn't gotten to it yet.

4th year in a row the IRS system can't process the Qualified Charitable Distributions from her IRA.