I created an account just to answer your question. I tried a few different ways but I finally got it to work. 1) If you had a negative agi. Enter the number without the negative before it. So instead of typing 0 or -526, just write 526. 2) check your tax return to double check which bank account was used for deposit. If you haven’t used a bank account in the past for deposit, I cannot guarantee that this will work. Only thing I can guarantee is that when I put the positive number instead of negative, and entered the bank account listed on my tax return, it finally went through. Hope this helps.