Slats
Level 4

Since the beginning of this filing season I have determined that Intuit is peeing on my pants leg and telling me it's raining!...... In other words; after 26 years with the program this year is the absolute worst software and updates that I have ever experienced. What is with updates to every Federal Form and State every day? Months between the filing season and this is the best you can offer at the start of a following year? And forget customer service, unless you have hours to wait for a technical support person to finally be available. Thankfully I have used the program long enough that I self-heal most issues that come up. Until now. The 2017 is stuck in an endless loop of updates every time I log in for a reference look-up for a client or a copy for their files as they have misplaced theirs. And of course 2018 won't E-file due to the "extenders".  I can certainly see myself looking in other directions after the season completes.  There may have been a time in history when Intuit and ProSeries was the best, Top Tier and flawless mostly. Not any longer. And to answer the question, do I FEEL WORTH half as much as two months ago?  YES, resoundingly YES. I feel like a bank account to Intuit, not a valued customer, or a loyal subscriber. The burn has been a smoldering ember for some time, but the flames grow brighter each day. And the burn is more difficult to ignore. Thankfully, the season is ending soon and I can research and play with other availability, perchance with an eye toward the competition and their offerings. 40+ years of experience, I did it when paper, pencil, forms and an adding machine coupled with my intelligence and knowledge ruled the day, now it's a keyboard, a screen and I feel DUMBER and DUMBER. Not so much challenge, although I am more productive in the sense of numbers of clients I can serve. Old school still rules.................for a while.