I'm assuming she's referring to this:

https://www.irs.gov/pub/irs-drop/n-20-54.pdf

"Employers will be required to report these amounts either on Form W-2, Box 14, or on a separate statement"

I think ideally this should be in box 14 but it sounds like you might be able to provide a "separate statement" instead if EasyACCT does not cooperate.

But based on all of the posts this year, Intuit may have to remove the word "Easy" from their product or face lawsuits for false advertising.  What a mess!