The "preparer information" entered into the "system characteristics" dialog box will not save.  After entering the information and clicking "apply" or "ok" everything appears to have worked fine.  But if you open the system characteristics again, all of the information entered is gone.  This is our first year to have the software housed in a cloud environment, but I wouldn't imagine that would be causing this problem.  Has anyone else had this issue?  If so, how did you resolve it?  As multiple people have commented, support is basically non-existent this year, as I have been on hold for 1.5 hours at this point!  Thank you for any help you can provide!