Hi @dayooper  and @OkieGal  The next best step is to connect with EasyACCT Support.   

We know how disruptive it is when things don’t work as expected. Since this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting.

We will need you to reach out to our Support team directly, even if you’ve already shared the details here.

Our support specialists have the tools to remote in and can see what might be causing the issue.  Please help us out by connecting with  EasyACCT Support.