Thank you for the response.

But there has to be more that what you have indicated.

There just has to be more specific information as to estimated time of resolution. I have been given this reply too many times to count. If this is not going to be fixed, it would be better if you would just say so.

Your comment 'this has been reported for further review" is not acceptable. This is an issue that has been ongoing for 3 1/2 months----What do you mean reported for further review.

I need someone from this development team that keeps being mentioned to call me. I feel this is not too much to ask after decades of being a customer.

[phone number removed]