M_COX_CBTS
Level 1

Is anyone else having trouble with the Earnings Reports and Payroll Journal and not having Payroll post to either report. We have had almost everyone of our companies that we do payroll for become what I can best describe become corrupt. It has completely removed 2025 payroll checks and replaced them with 2024 payroll checks. The payroll chekc registers are not posting the tax numbers to either the Payroll Journal or the Earnings Reports. We are having to hand calculate the taxes and manualy override the 941 the 940, the state SUTA forms. This is absolutly unacceptable. I am getting rejection notices from Social Security BSO because everyone of our companies information has been deleted. How can I have a company set up and do payroll if there is no EIN number or any owner information, adress, phone number, there is nothing entered into the company information section anymore. This is totaly unprofessional and everytime we call Intuit they just pass the puck and say it is because Microsoft has come out with a new update and messed with their program or we get the wonderfull line that the I.T team is working hard on fixing these issues. And now I can't even get someone to answer the phone because the office is still closed a half hour after it is supposed to be open. So I am asking my fellow tax and accounting experts on here if they have had any simmar problems and what they did to fix these issues. Any help would be greatly appreciated. 

 

Thanks