No ETA on Bank Rec Program which crashes and looses data.  

For a firm like yours, this isn’t inconvenience — it’s:

• Inability to close year-end books

• Delayed financial statements to business clients

• Corporate returns delayed

• Staff sitting idle or doing workarounds

• Reputational risk

• Potential client loss

That’s measurable financial damage, not user frustration.

When a vendor:
 Takes payment
 Markets professional reliability
 But can’t deliver core functions
 And gives no restoration date