Let me be the first to say thank you for acknowledging that you have attempted to make changes.  That being said, EasyAcct has failed every single one of us that are clients.  We have clients that rely on us to process their information correctly and in a timely manner.  We have many issues that have yet to be resolved that were some of the first issues that you were notified of.  We the clients are left with a software that we have fully paid for that does not work.  

Your system is completely sluggish to the point that it is not a timely operating system.

Vendors are missing.

Payroll has been corrupted.

Accounts Receivable function is not working properly.

Accounts Payable function is not working properly.

Print functions have been corrupted.

That is to only name a few of the items you were supposed to have updates to fix, yet nothing is fixed.

The best way to say I am sorry is with money, discounts, gifts, hugs, kisses, but yes mainly money.  Money that should be credited to each one of us for the position you have put is in with our clients.

Again, thank you for acknowledging that the system is having issues.