bigburg
Level 3

I can manually copy some clients, some I can't. Every time we think we have a work around it doesn't work on a different client. We have had more luck copying to new directories vs copying to existing ones. It's taken a combo of manual copy, restore back up and  easy transfer to get a workable copy but then we still have data loss on  "some" not all, bank recs  after we had that the issue  was resolved. On my own file, I've lost an entire year of sales journal entries, I haven't gone through the restore or copy etc to try to recover from that one yet, as it's mine and I need to worry with clients right now. We haven't had the same payroll issues as others (as of yet) but we did lose 2 payrolls in 2026 but they stayed after we manually re entered them. Really puzzled by what works and what doesn't.....