Hi @Cannonaccounting  Thanks for posting in the Community and sharing what you are experiencing. We know it is frustrating when you cannot reach support, especially when the issue is stopping your workflow. We recommend making sure you are on the latest release of EasyACCT and then checking to see if the behavior is still occurring. If it is, EasyACCT Support is available Monday through Friday from 6:30 AM to 3:30 PM Pacific Time. If you have not been able to get through yet, please try again during those hours so they can review what is happening with the manual checks processing module. 

Here is a helpful article with their contact information:

How to contact EasyACCT for help