We have spoken with their support team multiple times over the past two weeks.  We have well over 100 packages missing a W-3 because of this issue.  We have been told that the fix could happen "any day", while another support representative told us that there is no timetable for the fix.  Meanwhile, their workaround, using their related "Reporting System" would not work for us.  We called first thing this morning, only to find out they were closed for the holiday.  Our firm is NOT closed, and deadlines are approaching.  We are very frustrated.  If anyone has a suggestion for this issue, please reply and let me know.  Thanks so much.