I actually got through to the IRS; they know of the issue and are "working" on it. In the meantime, she directed me to IRS.gov where you can complete fillable PDFs for recipient copies. Are you kidding me? I had her confirm that now that I've entered all of the information into IRIS I get to re-enter it into the PDF? Her response... if you need recipient copies.  You can't make this up. I reminded her the due date for recipient copies is 1/31.