Hmm.. maybe try printing out the Custom Financial Statement Design under print reports (Misc) and comparing to another one of the companies to see if there is something different.  I'm not a programmer, so I know I'm not a lot of help.  But I have used the software for 30 years, so we've run across glitches before.  That's probably where I would start.

Otherwise, maybe you don't have those 4 general ledger accounts set up properly?  Sometimes we miss the account type and they won't show up if that's the case.

Good luck!