MOaccountant
Level 2
02-01-2022
08:25 AM
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Same with us. Our old login information worked in October.
However, when we tried to login a week ago, it just told us that our info was incorrect....same as what is happening to you. I never got a prompt to change my User ID until I sent that email to the IRS. I never got an email response, but a few days after I sent the email, I tried logging in again and they had somehow reset our account. It then promoted me to change my User ID and I was able to get logged in and got everything filed.