Oh I got the same "IRS Specifications" reasoning when I called a while back and was told I could call the IRS and have them send updated specifications HAHAHA.  I was told it is a new form this year so that's what they have to go by.  My response was that the NEC was new LAST year and why is it that if they are required to print the way Intuit thinks they are are all forms you can buy 3 UPs and why does the Copy A print correctly?  They didn't have a response for me.  It is utterly ridiculous how bad their service has been over the last couple years.