Community Manager - Thank you for your response.  I've used Quickbooks and EasyAcct and other Intuit products for many, many years and they have always had excellent products and services in the past.  Its not so much a matter of my patience as it is my clients' patience and I'm afraid that is running out.    This is approx $15K/yr client for me that has currently been at a standstill for almost 3 months.  I have another client which is also about $15K/yr and they are trying to wait until this is resolved so they can upgrade to Quickbooks v. 2022 so I can continue to  transfer from Quickbooks to Easy Acct as I've done monthly for the past many years.  They have a deadline to upgrade due to Quickbooks payroll tax service deadline.    So it is not just me waiting and trying to be patient.  My clients are waiting as well.   Please convey the urgency of this matter to those who can actually get it resolved.