Because nothing works with my couple clients one signature went through and that is the husband but the wife is not even able to pass the first question to sign.  I voided the request over 5 times and send the request but to no avail.  The choices for the question was answered still would  not go through. Can I just go ahead and abandon the e-signature so they cab just sign in person so I can e-file their return?  Honestly they are frustrated about the issue. Please advise.  Thank you.