Thank you for that!!  The problem is that the Intuit Link is not working.  I was told by support yesterday that they can not import excel files, only csv. (But that's not true either when referring to there documentation).  The Intuit Link does not import either.  I'm confident if I go to schedule D and try to do the import with the csv (formatted properly), I could get it to work.  The Intuit Link is the portal we use to collect our client information.  Since we are 'testing' this before we send engagement letters, I've had a family member (client) send (and have tried myself acting as taxpayer) 1099-Div files.  It looks like it works, but then we receive an error message and the file can not be downloaded or opened.  I've read many complaints about the Link and accountants creating their own workaround.  Any suggestions?

"It looks like it works, but then we receive an error message and the file can not be downloaded or opened."

Did this happen in Link for Taxpayers or your Link portal within PTO?  Did your "client" try to download 1099 that may not even have been issued yet or attach a 1099 that was for 2017?

both- when the client tried and when I we tested it in the link portal.  It was for 2017 but should that matter?

Ah, I suspect that may be the problem as the OCR in PTO can probably differentiate 2017 as not being the correct tax year for 2018.

You can still upload the 1099 for 2017 to Link but you just won't be able to import it to PTO because it is not for the correct tax year.

They must have fixed something.  I am now able to access (download and open) excel and csv files.  

FYI-- I'm referring to my experience with the LINK...
Before I couldn't open or download the file, I would get the following error message:  RECORD_NOT_FOUNDCLIENTVIEW_NOT_FOUND.  This is no longer occurring.  Happy to see a correction made.