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All returns I have filed since 2/14 Saturday have been accepted with IRS but Montana still says transmitted. Is there a problem with Montana accepting returns this week? Have 33 already accepted with Montana.
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Hi @GG406 , state returns are transmitted after acceptance by the IRS. Given the holiday on Monday, there may be a slight delay in acceptance as the IRS would not have received returns until Tuesday. So, depending on when the IRS accepted would determine when your return was transmitted to the state. For detailed assistance on a specific return, you can give our support a call and we can review it in the efiling system for you: How to Contact ProConnect Support
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Federal accepted on 2/14, and 2/17 on others. Will wait until tomorrow to contact support. Thank you
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Called tech support today. Said my Montana returns are being reviewed? Is this normal? Have had 35 returns already accepted both IRS and Montana. Been doing taxes for over 25 years. More than frustrated with Intuit and help line!
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Hi @GG406, I would have to look at the actual case and your client's return. By any chance do you have the case number from the survey that would have come out after the call?
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I do.15154116357
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Thank you @GG406 , I will pull it up and take a look.
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Thank you so much. It's been over 6 days for one return. Was on phone for over an hour and don't think they even knew how to fix it.
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Hi @GG406 , thank you for providing me your case number. I was able to review it. Currently, those returns are on hold due to Itemized Deductions changes we are waiting on from Montana. Once the system is updated with whatever changes they have made to their forms, those returns will then automatically transmit to Montana. We often will hold returns with issues like that where it is known there is going to be a software change rather than you receiving all of them back as rejected and having to resubmit. There were a lot of state updates going through so hopefully by next week they will update. If not, though I do not have a direct line I can give you, you can respond to this post which will ping me and I can come back to take a look for you. Have a great weekend!
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Thank you for the update. Only 2 of the 13 returns have itemized deductions. This doesn't make sense to me. Will keep watching for them to be accepted.
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Ok. I am gone for the day today. However, I will make a note to myself to give you a call on Monday. That way I can pull up the other returns and take a look for you. Normally we don't do that from this channel, but I can make the exception in this case for you. Have a great weekend!
