"does anyone know if Intuit will help with penalties due to this technical error?"

That's a good one.  🤣 No they will not.

Statistically speaking, the odds of Intuit helping with the penalties are about the same as Intuit refunding your fees for last tax season.  As a side note, their take on things is they are merely an aid in tax preparation, it's still up to the preparer to catch their errors before filing the return.