Sounds like someone received a 1095A and forgot to give it to you.  Pretty common this past year.  Sometimes folks will get insurance for a month or so and forget about it at tax time.

sounds like your client had marketplace insurance, and should have a 1095A,or was on someone's policy (parents?) 

@IRonMaN looks like you are one step ahead of me 😁

I'm running -------- without the scissors today.