christie2
Level 1
‎03-30-2024 07:18 AM

I logged into ProConnect today and half my team is missing from the user list. I cannot see any inactive accounts. The whole list of inactive users is missing from the page. The team members who are missing from the user page say they are getting an error message when logging in indicating that their accounts are inactive. Is anyone else experiencing this today? Is there a hack to show the inactive user list?

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bkleinmeyer
Level 2
‎03-30-2024 08:43 AM

There are a lot of people experiencing this and of course there is nobody at Intuit support right now. So who knows how long until the issue is fixed.

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Keisha
Level 1
‎03-30-2024 09:48 AM

Yes, my firm is experiencing this same issue. I have scheduled clients and having to reschedule due to not being able to speak to a support team.

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Intuit_Ruben
Moderator
Moderator
‎03-30-2024 02:47 PM

@christie2 Are you still experiencing this issue? If so, have you called ProConnect already? 

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bkleinmeyer
Level 2
‎03-30-2024 05:37 PM

Nobody is working support today. I tried calling and chatting. 

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Keisha
Level 1
‎03-30-2024 09:26 PM

I called customer service and no one was working today. 

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christie2
Level 1
‎03-31-2024 12:41 PM

Resolved for my firm. 

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Intuit_Ruben
Moderator
Moderator
‎03-31-2024 01:37 PM

If anyone is still having this issue, please refresh, everything should work. Thank you 

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