Pos
Level 2
I am trying to get a Critical Diagnostic Message resolved, but the Critical Diagnostic Message doesn't make sense to me.
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George4Tacks
Level 15

Are you trying to amend? If not - Look at the client PROFILE and see if there are check marks for e-filing amended. 


Answers are easy. Questions are hard!
Pos
Level 2

These are Form 1040, and yes, I am trying to amend the tax returns.

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George4Tacks
Level 15

Have you checked the boxes to efile amendment in Profile?

It may be best to contact Support EITHER https://proconnect.intuit.com/community/proconnect-tax-news-updates/discussion/proconnect-tax-assist... OR https://proconnect.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect-...

OR NEW!!! https://proconnect.intuit.com/community/proconnect-tax-news-updates/discussion/proconnect-tax-assist...

This "Community" gets answers from other users. Support can actually see what you are doing. 


Answers are easy. Questions are hard!
0 Cheers
Pos
Level 2

I contacted telephone support of ProConnect, and they told me that that is one Critical Diagnostic that you just click on the "Ignore" button in the upper right hand corner of the Critical Diagnostic and you can file your return.  Never heard of that before, but it works.

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AL23
Level 2

Thank you for posting this.  It solved my issue. Thank you again.