Derrick
Level 3
03-06-2023
03:53 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
It's a substantial tax return which includes 13 states. I suspect the problem is it's timing out before the server has had enough time to respond.
Best Answer Click here
Labels
itonewbie
Level 15
03-07-2023
07:51 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Sounds plausible. May want to share the return with Support and have them look into it.
---------------------------------------------------------------------------------
Still an AllStar
Still an AllStar
Derrick
Level 3
03-07-2023
04:03 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Support immediately provided the solution, which for anyone looking for this in future searches was this:
1. Goto the <Profile> tab.
2. Select one of the states on the return and DELETE IT (no this doesnt appear to lose your income and expense mappings to that state as long as you add it right back again).
3. Re-Add the state you deleted.
File Returns screen now loads fine.
