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Firm Name is the name used to get your EFIN. If you want to change that you must start with IRS.
Answers are easy. Questions are hard!
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Thank you for the response but the weird thing is my Firm Name for my EFIN is my actual Firm Name not my personal name so not much I can do on the IRS side either. Also in the Firm and EFIN information tab of PCT under settings it show my Firm name under the verified EFIN section and so nowhere do I see it say my personal name being used as my Firm name.
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Is it perhaps using Preparer Name instead of Firm Name?
I don't know if you can edit the template.
The more I know the more I don’t know.
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So I thought that too and so I've tried changing my name under preparer info to see if that would work and nothing. I've also tried finding any where my personal name is and switching it to my Firm name but nothing has changed it. As far as I can tell I've done everything correct from the EFIN registration to the PCT Firm and personal info registration. Ive also tried doing some of the override options within the return inputs to see if that does anything but still no luck.
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One more try - you say e-mail, are you speaking LINK?
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Yup I tried that already too 😞 I've also gone as far as changing my name on my DocuSign account because the email that has the issue is the e-signature email thats seems to be sent from DocuSign but unfortunately that did not work either.
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Contact Support https://proconnect.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect-... and see if they can help. I am out of guesses.
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Thank you for the help, I really appreciate you taking the time to respond and help me out with this issue. I'll contact support and see what I can find out from them.
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@PBT_22 Please post your answer in case others have this issue.
Answers are easy. Questions are hard!