This should be automatic. Review your input for Dependents and see if all the choices are 1 for Type, EIC, CTC

And that their date of birth is correctly entered.

Frustrated Student? It only gets more frustrating the longer you stay in this profession. Unless this is your final semester, you still have time to find a profession that doesn't get frustrating. Being a mortician isn't a bad profession. At least you get to bury your mistakes 😬

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@IRonMaN wrote:

Being a mortician isn't a bad profession. At least you get to bury your mistakes 😬

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All of the inputs are 1.

The 1040 shows the checkbox that indicates they are eligible for the child tax credit.

I followed the instructions and put a -1 in for the recovery rebate screen, indicating no advanced credit was received and it still won't generate the 8812. I also tried leaving the recovery credit input blank and still it won't work.

The parents and dependents have SSNs and I marked the ID as verified for the parents.

Something in Proconnect's undocumented, crappy code is preventing the credit, but nothing is showing up in the diagnostics.

Any ideas?

Thanks to those who replied (except maybe the mortician dude - do you really think it is better to deal with dead bodies than do taxes?).

I gave up on trying to debug what the problem was and just started over. Second time around it worked perfectly. I still don't know exactly which input field caused the problem and I wasted hours of my life on it, so that's not much fun, but I got there in the end.