anitadoherty
Level 1
12-07-2019
08:47 AM
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George4Tacks
Level 15
12-07-2019
08:47 AM
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Look at your backup pdf. In their infinite wisdom, ProConnect has dropped those old years. If you don't have a backup contact support and the may be able to help you.
I am not sure which of these links has the real story https://accountants-community.intuit.com/articles/1860748-printing-saving-pdfs-for-2009-2012-returns (hopefully) OR https://accountants-community.intuit.com/articles/1861045-faq-for-decommission-of-prior-year-tax-ret...
Answers are easy. Questions are hard!
IntuitAustin
Intuit Alumni
12-07-2019
08:47 AM
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The printing article is invalid since you can't access them any longer. I will reach out to the content team to get it removed as I could see how it could be confusing.
In regards to the returns, they were purged from the system last year and are not recoverable, a backup PDF would have needed to have been saved unfortunately.
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In regards to the returns, they were purged from the system last year and are not recoverable, a backup PDF would have needed to have been saved unfortunately.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"
