Jennie Beth
Level 1
‎09-03-2021 08:19 AM

Why the heck do esignature credits expire?  They are not year specific like tax documents.  Is this just another way for intuit to screw us?  I just purchased a bunch thinking they would be good for next tax season too but then I found out they expire 12/31/21!  Of course there is no good way to get ahold of anyone to help with this at Intuit (because their customer service is non-existent).  Any suggestions on how to get a refund?

0 Cheers
Terry53029
Level 15
Level 15
‎09-03-2021 09:02 AM

see this link for a discussion on esignature 

 https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/how-many-are-you-using-...

0 Cheers
G-dog
Level 2
‎09-03-2021 01:20 PM

I agree.  I purchased e-signatures for 2021 thinking they would be valid for 2020 tax returns.  Nope.  And when I requested a refund they denied it.  Definitely not using Intuit next year.

George4Tacks
Level 15
‎09-04-2021 01:43 PM

At the bottom of the sales ad page is an *. Of course everyone notices *s in the text and scrolls way down to the bottom of the multi screen page to see what those * Important offers, pricing details, and disclaimers are. 

In case you were one of the rare people that did not read all of the fine print, here it is.

Capture.JPG

I could not find e-signature specifically

 


Answers are easy. Questions are hard!