Are you a tax professional or student.  The conservative product allows you to prepare and view the returns online for free but viewing/printing in PDF or e-filing will require credits to be purchased.

If you're a student, you've come to the wrong place.  The Education Program is run separately from the professional tax products and it is not supported by this Community.  You will need to refer to the website in this link and contact Support listed on that website in case you need help: https://www.intuit.com/partners/education-program/products/proconnect-tax-online/student-signup/