GermanB
Level 3
‎12-31-2021 04:20 PM

Just made a product purchase of E-signatures for the year 2021(Big Mistake), since the the year will end in about 6 hours, will I lose the E-signatures or will I be able to use them in 2022?

The mistake was that, I did not change the date from the drop down menu from 2021 to 2022. Customer Service is Close, Any suggestions? 

0 Cheers
George4Tacks
Level 15
‎12-31-2021 05:11 PM
Call on Monday and use your please, please, pretty please voice.

If that doesn't work, put in a claim with the payment method you used. You can also mention that method, if necessary, when you call next week.

Answers are easy. Questions are hard!
Skylane
Level 11
Level 11
‎01-01-2022 01:29 PM

Call support. They give 5 days to reverse product purchases

If at first you don’t succeed…..find a workaround
GermanB
Level 3
‎01-02-2022 10:11 AM

Thank you. I found a email for e-signature support and I sent an email. I will also call Monday.  

0 Cheers
GermanB
Level 3
‎01-02-2022 10:13 AM

I will call support Monday. I also sent and email to e-signature support. If anyone needs that email address here it is.

[email address removed]

0 Cheers