onthe1stt
Level 2
‎09-14-2021 04:14 PM

I received the following message when trying to launch 2020 ProSeries Professional tax software:

sentry_crashpad:dll was not found. Reinstalling the program make resolve the problem.

How due I reinstall the program?

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Just-Lisa-Now-
Level 15
Level 15
‎09-14-2021 04:49 PM

This error doesnt ring any bells for me, I dont see it in a google search either....Id try this before reinstalling.

Close ProSeries, then go to the Windows programs menu and use the REPAIR Updates option under the menu heading for ProSeries 2020.....see if you just got a bad update that fouled something up.   Using repair updates, flushes out previous updates that may not have installed correctly, and downloads/installs a fresh copy.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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onthe1stt
Level 2
‎09-14-2021 08:24 PM

Thank you!

I've installed a fresh copy and things are now working fine.

deb4
Level 3
‎01-03-2023 01:40 PM

I am having trouble reinstalling the program.  It will not download from 2019 and I cannot get it to install from the disc

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Just-Lisa-Now-
Level 15
Level 15
‎01-03-2023 02:30 PM

Have you logged into your Intuit Online account and tried to download/install from there?  

https://accountants.intuit.com/login.jsp?product=support-ps


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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