Laly_21
Level 1
‎09-04-2021 04:12 PM

Good afternoon, I have Intuit Proseries Basic Edition & Proseries 2020 to prepare Corporate and Personal Income Tax. I have worked all year without problem and today the program does not open and gives an error. "Index was outside the bound of the array" There is NO Support until Tuesday and I have a lot of work.
I really appreciate the help you can give me.

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George4Tacks
Level 15
‎09-04-2021 06:52 PM

#1 Reboot

#2 https://proconnect.intuit.com/community/system-responses/help/fix-common-problems-and-errors-with-th... Although @Just-Lisa-Now- probably has a better idea if she is around


Answers are easy. Questions are hard!
0 Cheers
Just-Lisa-Now-
Level 15
Level 15
‎09-04-2021 06:55 PM

Im not sure if the answer is in this thread or not, you may want to tag the Intuit employee that helped this person.

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-can-t-open-proseries...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Just-Lisa-Now-
Level 15
Level 15
‎09-04-2021 08:41 PM
it looks like the fix that helped that person IS explained down near the bottom of the thread (3 or 4 up from the bottom)

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Matt C
Employee
Employee
‎09-10-2021 10:18 AM

Please delete the customviews.xml file in the Homebase folder (ie C:\ProWin20\HomeBase\CustomerViews.xml) & relaunch PS  again.

The issue will be addressed in the next release of ProSeries.

We apologize for the hassle & frustration!