dsocpa
Level 7
07-14-2021
09:42 PM
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Of course I'm having this issue now when the extensions are due for pass through entities. I have proseries professional 15 free business returns and unlimited basic. All federal business entities have either been filed or extended. All are MD entities with a due date of tomorrow. I'm trying to extend those returns but ProSeries wants me to pay to authorize them. I tried updating the license with no luck. I did just do a Windows update. Not sure if the updated created an issue and wiped out the ProSeries license information.
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Level 15
07-14-2021
10:47 PM
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you're sure you get 15 free federal AND state business returns or it is only federal?
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♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
dsocpa
Level 7
07-14-2021
11:17 PM
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Yes, I've been purchasing the software in this manner since proseries gave the option for unlimited basic.
Level 15
07-15-2021
09:02 AM
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You'll have to call support then and get them to update your licensing for the correct package.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪