sffdib
Level 5
04-07-2021
08:45 PM
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Some of my returns do not print the client's letters and some do. I have setup global printing to print letters on all. Any ideas what the issue is and how to fix it? They have a video online to fix printing options but for older versions of ProSeries.
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Elizabeth1040
Level 1
04-07-2021
10:56 PM
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Could it be you are printing while in the state not the federal?
sffdib
Level 5
04-08-2021
03:35 PM
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I am printing from Federal.
Elizabeth1040
Level 1
04-08-2021
11:09 PM
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Well, that was my only guess. I know when I print while in the California return, I do not get the client presentation and I think I do not get the client letter either.